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The Grason WebSupport Portal is a 24x7 all-electronic facility which
is provided for all clients of Grason Software & Systems, Inc.
Access to the facility is at no charge and clients are encouraged
to visit as often as needed. The WebSupport Portal is intended to
provide basic information about computer technology as well as links
to specific information which will help your organization. The WebSupport Portal, however, cannot replace two additional
elements which are required for efficient operation of
computer-based technologies: (1) hands-on consulting
assistance and (2) management oversight.
Since the portal is intended to satisfy your needs, feel free to
forward your
suggestions to us. There are many tools available for
the Internet and we are sure we can either adapt or create one tom
provide the services you require.
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note that support for Beeweeb was discontinued on Dec 31, 2007. |
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OnDemand PC Support We
recently commenced the field testing an OnDemand Support service
so that we can provide one-time support and installation
services to Windows users.
The service, which utilizes 256-bit SSL
security,
- requires you to request, thereby
preventing unsupervised access to your PC.
- works without reconfiguring of your
firewall and router settings -- a great feature for
travelling executives and work-at-home users.
- is compatible with Windows Vista and UAC
(User Account Control) features.
- automatically removes all components
after each use.
- does not require Administrator Privileges
in order to work.
- takes less than 2 minutes to setup and
connect.
The steps for obtaining OnDemand PC
Support are outlined below:
- Using your browser, go to the link for
OnDemandSupport.
- Read the onscreen instructions.
- Click on the line
Download Now. When prompted, Run the
program.
- The InstantHouseCall program will
launch in the middle of your screen.
- On the General Tab, select either
Technical Support or Installation Assistance
to place your request.
- In the box at the bottom, please type
your request.
- Place a checkmark in the box next to "I
agree to my Specialist's Terms of Service".
- Press the Invite Button. If the
Specialist is not online, you will be given 3 options. We
recommend that you Leave a Message so that you can be
contacted.
- If the Specialist is available you will
see and hear a number of prompts. A floating message box
will show that you are connected to the Specialist. And, you
will hear a telephone ring while the Specialist is being
paged.
- When the Specialist is connected, you can
watch while the work is being performed.
- When the work is completed, the
Specialist will disconnect and the program will
automatically uninstall itself. Close the Window when this
step indicates it has completed.
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