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This website
provides a 24 hour, single point of contact for the clients of
Grason Software & Systems, Atlantic Webs, Remote Internet Services,
and affiliated companies.
Here, you can find information
from the
following facilities:
- our web-based
Problem Tracking
System and Knowledgebase. You use this
facility to enter problem reports for our staff.
- our web-based
Installation Tips and
Product Tips forums. These facilities are like an
"old-fashioned" bulletin board system and it has lots of
information submitted by users as well as our technical
staff.
- our web-based
ProductFAQ system. This
facility provides product-related Answers to Frequently
Asked Questions.
- a printable
SupportList with complete information on how to
obtain support for products provided by Grason.
- access to our extensive
archive of
downloadable programs and files.
- a web-based
Documentation library. This is where our clients can
view the internal documentation which we use to support
their networks and software. ACCESS TO THIS FACILITY IS
RESTRICTED TO PRE-REGISTERED USERS AND IS STRICTLY
CONTROLLED.
Currently, access to all of
these sites is unrestricted; some of the online facilities,
however, do require self-registration. Of course, your
information will be maintained in strict confidence, as is defined in
our various customer agreements. As this site is operated by a
commercial enterprise and not sponsored by either a university
or government agency, we simply ask all visitors to respect the
rights of the other users and to conduct themselves according to
the few rules of our Acceptable Use Policy. (Of course,
offenders will be barred from future access.)
As you use the WebSupport Portal
feel free to let us know what we can do to improve its usefulness. If
you'd like to license our WebSupport Portal or any of the
components for your inhouse use, send an email request to
sales@grason.com.
Happy
Computing,
Grason Technical Support
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